Defects are rare, but they do occasionally occur and we apologize wholeheartedly, if you have received a defective Thirsties product.  We stand behind our products 100% and are happy to hear of your problem so that we can work together at a resolution so that you can start using your Thirsties item again! 

Your product is under warranty for possible return for up to 90 days after the original purchase date.  Defects include loose stitching, holes, mis-sewn, etc. Staining, fading, and potential build-up is considered normal 'wear and tear' and does not suffice for repair or replacement purposes.  Leaks are not considered a defect.  We offer detailed instructions here for troubleshooting and use that will ensure successful diapering.


Please send an email to support@thirstiesbaby.com
Include all the following information in your email...
We are not able to process your request unless we have all the information below:

1. EMAIL SUBJECT LINE:  Thirsties RMA

2. Provide your name & complete shipping address:

3. Email Address:

4. Phone:

5. Defective Product: (product name, size, color, & LOT number)
   PLEASE NOTE:
   If a replacement item is deemed necessary, we will send the same color and size of the defective diaper.  We will not SIZE-UP.  No exceptions!

6. Problem you are having:

7. Detergent used:

8. Date of original purchase:

9. Place of original purchase:

Once you email us with complete info above, this Return Merchandise Authorization info will be reviewed and a customer service rep will be in touch with shortly.  Defects covered under the warranty will be either repaired or replaced at no cost to you.  If we decide a repair or replacement is what is needed in your case, we will email you a prepaid return label in which to mail your defect to us.